Give advisers more time to advise.
Support the preparation behind your client advice with an agreed paraplanning workflow.
People ’n’ Process works with advisory firms to explore support for research, draft documentation, and case administration, with your firm’s instructions, review, and approval built into the process.
Keep preparation moving between client conversations
A case can involve gathering information, checking documents, preparing research, and developing a draft for review.
When these activities compete for adviser time, work can accumulate between meetings. A defined support arrangement gives preparation tasks a clear place in the workflow and helps your team see what is ready, what is missing, and what needs a decision.
Areas we can discuss
Client information preparation
Organising supplied client information, identifying missing items, and preparing files for the next stage.
Research assistance
Gathering and organising information against criteria agreed with your firm.
Draft report preparation
Preparing draft documentation using adviser instructions and your firm’s agreed templates.
Review amendments
Updating drafts following feedback and keeping outstanding points visible.
Case administration
Maintaining case records, document checklists, and progress updates.
Your review stays part of the process
At the start, we agree what information your team will provide, which activities sit within scope, and where questions should be escalated.
Prepared work is handed back for your firm’s review. Your firm retains responsibility for advice decisions and approval of client-facing outputs.
Built around your practice
For firms in the UK and Australia, we begin by understanding your market, terminology, templates, and expected outputs. The scope is agreed around the work your practice needs and the support available.
Regulatory Compliance, Professional Standards and Ethical Conduct
All paraplanning activities will be carried out in accordance with applicable financial services legislation, regulatory requirements, professional standards and ethical principles relevant to the jurisdiction in which the advice is provided.
For UK-based cases, processes will align with applicable Financial Conduct Authority (FCA) requirements, including relevant suitability standards and the Consumer Duty, where applicable.
For Australian cases, processes will align with applicable Australian Securities and Investments Commission (ASIC) requirements, relevant financial services legislation and professional standards.
Our paraplanning procedures will incorporate the following principles:
Regulatory compliance
Follow applicable regulatory requirements, legislation, firm policies and approved advice processes.
Client best interests
Ensure client information, objectives, financial circumstances, risk profiles and capacity for loss are accurately reflected in the documentation prepared.
Accuracy and suitability
Maintain high standards of research, calculations, product comparisons, report preparation and supporting evidence.
Ethical conduct
Uphold integrity, objectivity, confidentiality, professional competence and due care, while identifying and escalating conflicts of interest or potential compliance concerns.
Quality assurance
Apply documented checking procedures, appropriate peer reviews and quality-control measures before work is submitted to the advising firm.
Record keeping and audit trail
Maintain complete and accurate records of information received, research undertaken, calculations performed, assumptions made, changes requested and checks completed.
Escalation and continuous improvement
Refer discrepancies, missing information, unusual circumstances and potential regulatory breaches to the appropriate adviser or compliance contact, and implement corrective actions where necessary.
Ongoing professional development
Keep paraplanning knowledge, technical skills and procedural guidance up to date with relevant regulatory changes and professional standards.
All paraplanning work will be completed within the agreed scope of responsibility and under the applicable governance and supervision arrangements. Final advice decisions, recommendations and approval of client-facing advice will remain with the appropriately authorised financial adviser, as required by applicable law and the firm's procedures.
Our objective is to deliver consistent, accurate, transparent and ethically prepared paraplanning outputs that support compliant advice processes and good client outcomes.
Frequently asked questions
Can we outsource selected parts of a case?
That is something we can explore. Tell us which stages need support and which you want your internal team to retain.
Can you work with our templates?
Share examples during the scoping discussion. We’ll assess the instructions, access, and preparation needed before agreeing delivery.
Who approves the completed work?
Your firm reviews and approves the work before it is used in client advice or issued to clients.
What happens if information is missing?
We agree an escalation route so missing information and unresolved questions can be returned to the right person.
How are fees and delivery expectations set?
They are discussed once the activities, complexity, expected volume, and review requirements are understood.
Where is your case preparation slowing down?
Tell us which activities need attention and how your practice currently handles them.